FAQ

What is an escape room?
An escape game is an hour of fun, where it’s your goal to make your escape. Work with friends or meet some new ones as you try to beat the ticking clock by finding the clues and solving the puzzles. Can you and your team find your way to freedom and be the next Room Escape Wizard?

What are the rules to the game?
Since rules are important, the rules section needs its own page.  Please click here for the rules.

Will I really be locked in a room?
Legally we cannot lock you in a room but the door will still be closed and unlocked (there is no lock on the door). In place of that, we have a final puzzle that you need to solve and open in order to complete the game.  

What if I need to leave the room?
You may leave the room at anytime if you feel uncomfortable. We would also like to tell you that, based on our experience,  guests who are claustrophobic have had NO problem at all and just had fun during the game, so don't worry and have fun! :)  Our game host will also be watching on a live feed for your safety.

What time should I arrive and how long is the experience?
Please arrive at least 15 minutes before your schedule booking. This gives you enough time to park, use the restroom, and be briefed on the game.  Each game is designed to be 60 minuets and after the game you will be debriefed with a photo op.

If I’m late, can I still play?
If you arrive after we have started the game (the time you booked), we cannot allow you inside. This would disrupt the game for the participating players and make scheduling very difficult. No refunds will be offered for late arrivals or no-shows. We also ask that you are here 15 minutes prior to the time of your booking.

How much does it cost?
$26 per player.

How do I book a game? 
All reservations can be made through our website here. You may also pay at the store but we only accept credit cards.  We do not accept cash.

How many people can play?
Each game allows up to 8 players.

Is there an age limit?
Yes, the suggested age to play the game is 14 years old and up.  If you are under the age of 14, we require that you are accompanied by an adult. Anyone under 18 must have a parent or guardian sign a waiver here.

I want to play with my friends only. What should I do?
You must purchase all tickets for that room for that time slot.  Otherwise, open slots are available to others for purchase and play.

What is the cancellation policy? 
Your purchase is non-refundable however you may reschedule with 24 hours in advance.  

Will there be any hints given?
You will be given 3 hints during the game to have your time to officially count.  If you need more hints, just ask however your time will not officially count.

Our company wants to hold a team building event, can you help?
Room Escape Wizards is all about teamwork, so it makes for a great team building activity so please inquire for more information here.

Can I just walk in without a reservation?
We recommend on either contacting us via email at info@roomescapewizards.com or making a reservation online here, so we can ensure we have a spot for you.

Do I need prior knowledge before entering the room?
Nope! Not saying special knowledge won’t help you. But without any prior knowledge you and your friends should be able to bond together to get out. All you need is some curiosity and good ol teamwork.  Everything you need is inside that room.

What do I need to bring with me?
All you need to bring is your brain and yourself.  Everything you need to complete the room is already in there.  No bags or cell phones are allowed in the rooms.

I still have questions…
Feel free to contact us at info@roomescapewizards.com.  We will always reply within a few hours if not immediately.